Monitoring and troubleshooting

Check user-facing health, diagnose failures, and hand over useful evidence.

Choose a task below. Check its access requirement before starting, and verify the result with the intended account or service.

In this section

1Check that a site is workingMonitor the user-facing service as well as its processes.
2Read logs and collect useful evidenceFind the relevant failure without exposing credentials or personal data.
3Diagnose a site that will not startSeparate node, site, database, and application failures.
4Diagnose missing or failed emailTrace one message from request to recipient.
5Diagnose failed uploads or missing mediaLocate the failure in permission, storage, or processing.
6Hand over an incident and record recoveryGive the next operator enough context to continue safely.